Service Agent宾客服务员(前厅&餐饮)

岗位职责
Greets and registers guests, providing prompt and courteous service .Check in / out of guests. Resolves guest challenges throughout their stay in our hotel. Upgrade guests as required. Promote hotel services, and offer efficient and professional service of food and beverages (include BQT, Bar, In-Room Dinner), while ensuring guests receive optimum service in accordance with the standards, policies and procedures of Hilton Garden Inn hotel.
热情友好的问候客人，确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决，销售酒店各项产品确保利润最大化。同时要求在餐厅服务（包括宴会，大堂吧，送餐）的服务人员能为客人提供有效率以及专业的服务，符合希尔顿花园酒店服务标准令客人感到舒适满意。
任职资格：
1. Ability to read, Listen and communicate effectively in English, both verbally and in writing.
能用英语有效的倾听和进行沟通。
2. Ability to access and accurately input information using a moderately complex computer system.
熟练操作酒店电脑操作系统。
3. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
擅长于处理宾客关系，能有效快速的应对处理各种问题。
4. Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
5. Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。
6.1 or 2 years of related working experience preferred.
一至两年相关工作经验者优先。