行政酒廊主管

l  To have complete knowledge of Novotel standard operating policies and procedures for the Primer Club.
全面掌握诺富特贵宾酒廊标准操作政策和程序方面的知识。
l  To have complete knowledge of Accor Program
全面掌握雅高集团会员活动知识。
l  Builds relationship with guests to delight and gain loyalty.
与客人建立友好关系， 使其获得惊喜，赢得客人忠实感。
l  Notes, collects and actions on any guest’s preferences.
确保宾客喜好表的记录，收集和行动实施。
l  Ensures all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
根据酒店的政策和程序确保专业地处理与客人的关系，并且关心客人。
l  Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section..
利用和发展沟通交流的工具和途径， 为部门进行很好的工作信息和流程的传递。
 
TECHNICAL RESPONSIBILITIES  技术职责
 
l  Checks house status for Primer Club floor.
检查贵宾楼层房间的销售情况。
l  Works with Front Office Rooms Controller to pre-assign rooms for all Club reservations, taking note of special requests and early arrivals.
与前厅部控房员协调，为行政楼层所有预定预先分房，并注意到提前抵达和有特殊要求的客人。
l  Coordinates with Housekeeping on the set up of amenities in Primer Club rooms prior to guests’ arrival.
与客房部协调，确保在客人到达之前准备好贵宾楼层房间里的备品。
l  Performs check-ins and check-outs promptly and efficiently according to standards.
为客人办理快速入住离店结帐手续。
l  Performs all cashiering functions promptly and efficiently.
迅速有效地处理结帐手续。
l  Assists in setting up the service counters and table setting for breakfasts and evening happy hours.
帮助布置服务柜台，早餐和晚间欢乐时光的餐桌摆放。
l  Performs F&B service to guests in the Lounge promptly and efficiently according to standards.
根据标准在贵宾楼层酒廊迅速有效得提供餐饮服务。
l  Set up the Primer Club Lounge with amenities such as updated international newspapers, periodicals and magazines, table games and video tapes.
准备贵宾楼层酒廊备品，如当日的国际报纸，期刊杂志，桌面游戏和音像制品。
l  Ensures the Lounge as well as buffet area are kept clean and tidy at all times throughout the day.
确保酒廊和自助餐区域始终保持干净整洁。
l  Follow up on “Trace” report.
跟进“追踪”报告。
l  Is totally familiar with the Front Desk（Reception/Cashiering）back-up procedures in the event that any Front Office equipment malfunctions.
如果前厅部的设备发生故障，确保熟悉前台的所有应急程序。
l  Ensures all interaction with guests are handled professionally and with care adhering to hotel’s policies and procedures.
确保用专业得态度处理客人问题，并贯彻执行酒店的政策和程序。
l  Ensures the meeting room is ready, clean and all arrangement is placed prior to the start of the meeting.
会议之前要确保会议室的干净整洁，并确保所有物品已准备好。
l  Ensures the billing for the guest is accurately prepared.
确保正确为客人准备账单。
l  Ensures all operating equipment is maintained in proper working condition.
确保所有工作设备都维持在一个好的工作状态。