值班经理 Duty Manager

主要职责
MainDuties
1.确保前厅部高效顺畅的运作
To ensure the smooth and efficient running ofthe Front Office Department within the Rooms Division
2.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily
3.确保所有员工始终提供给客人礼貌、专业的服务。
Ensuresall associates provide a courteous and professional service at all times.
4.确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all Front Office associates deliverthe brand promise and provide exceptional service at all times.
5.确保所有前厅部员工熟悉掌握酒店的产品知识及服务标准。
Ensuresthat all Front Office associates are familiar with the hotel’s products andservices.
6.确保所有前厅部员工知悉最新的促销信息，规章制度及其他重要信息。
Ensuresthat all Front Office associates are aware of current promotions, policies andother important information.
7.经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。
Personallyand frequently verifies that guests are receiving the best possible serviceduring check-in and check-out.
8.繁忙时期确保前厅部及其他各个区域均能有条不紊地运作并实现酒店的品牌承诺。
Spendstime in Front Office areas during peak periods to ensure that the area ismanaged well by the respective team and delivers the brand promise.
9.与客人建立和谐的客服关系并长久保持。
Establishesa rapport with guests and maintains good customer relationship.
10.确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。
Ensuresthat guest history records are accurately maintained and all repeat guests arepre-registered.
任职资格：
Qualification:
1.良好的领导能力和人际交往能力。
Strongleadership skills and interpersonal skills.
2.良好的英语交流沟通能力。
Excellentcommunication skills in English.
3.处理客人问题的能力。
Handleguest incident skills
4.熟练的计算机能力并熟悉办公软件系统。
Excellentcomputer skills Microsoft office and related system.
5.3年以上国际酒店工作经验，1年以上同岗位经验就职经验。
Minimumof 3 years’ experience in an International 5-star hotel and 1 years’ experiencein a similar position in.