Guest Services Supervisor/ Agent 宾客服务主管/接待员

Maintenance of guest information.
维护客户信息。
Maintenance of information about local events.
维护当地活动的信息。
Compile occupancy statistics.
统计入住情况。
Supervise group bookings.
监督团队预订情况。
Assisting with serious complaints.
协助解决严重投诉问题。
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Problem solving and organizational abilities.
具有解决问题和组织能力。