办公室行政人员

【岗位职责】
1、支持总经理及团队完成这些行政职责。这些职责包括： 组织，形成与员工和客人之间的通信，以及对最初的反应和后续问题解决的跟踪，调查和收集。
在需要的时候，向总经理以及管理层提供行政支持。
a. Informing and/or updating the executive relevant information in a truly manner.
通知或者更新与行政真正相关的信息
b. Provide written translation and instant interpretation.
提供注释以及及时的翻译
c. Perform independent correspondence as required.
执行需要的独立通信
d. Plan and schedule appointments, interviews and meetings.
计划和确定约会，面试以及会议时间
e. Assists in preparation of various reports and presentation.
协助大量报告以及演讲的准备工作
f. Advise on local issues.
对内部问题提供建议
2、 olicies and Procedure 政策与程序
a. Maintain confidential of proprietary materials and information.
保护专有资料和信息的机密性
b. Protect the privacy and security of guests and co-workers.
保护客人与同事的隐私
c. Follow company and department policies and procedures.
尊循酒店和部门的政策和程序
d. Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
确保员工的制服，名牌，个人仪表整洁，卫生，专业并酒店政策程序规定的一致。
3、Communication 交流
a. Answer telephones using appropriate etiquette including answering the phone within 3
rings, answer with a smile in one’s voice, using the callers’ name, transferring calls to
appropriate person/department, requesting permission before placing the caller on hold,
taking and relaying messages, and allowing the caller to end the call.
接听电话时运用电话礼仪。电话铃响三声内接听电话，面带微笑，称呼对方姓名，并准确地转接电话给相关部门，得到允许后搁置电话，记录留言以及重复留言
b. Speak to guest and co-workers using clear, appropriate and professional language.
用简洁，恰当专业的语言与客人和同事交流
c. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
准备和回顾书面文件（日常记录，商业信函，备忘录，报告），包括校对和编辑书面资料，以确保准确性和完整性。
4、General Administration 总管理处
a. Open, read, and prepare answers to routine letters
打开，阅读，为常规信件准备回答
b. Locate and attach appropriate files to incoming correspondence requiring replies.
找出并且为要求答复的信函附上相应的文件
c. Take and distribute meeting minutes to appropriate individuals.
向恰当的人选，分发会议记录，
d. Handle incoming and outgoing mail correspondence, including date stamping and distributing incoming mail, log all outgoing carrier mails.
邮件通信的传入，传出处理，包括贴上日期和接收分发邮件，以及寄往外部邮件的纪录。
e. Distribute all guest complaint letters or GSS (Guest Satisfaction Survey) to Guest Response Team and guest complaints letter to Human Resources on a daily basic or upon receipt.
将客人投诉信件分类，每天或者凭借票据，把“顾客满意度”送到问题更进小组，将客人投诉信件送到人力资源部。
f. Attends meetings and produces minutes of meeting for distribution.
出席会议，并且纪录会议过程
g. Ensure produces written translation and instant interpretation.
确保做了记录以及及时的翻译
h. Keeps inventory of and orders all office supplies, printed collateral and customer gifts.
保持库存以及定所有的办公用品，印刷用品和客户礼品
i. Processes upgrades and amenities for VIPs.
程序的更新以及给VIP客人的礼物
j. Process all gift certificates and processes reservation to those issued.
所有商品券和预定的审核和处理以及发行。
【岗位要求】
1、此岗位招聘男士，大专以上学历，具有行政工作经验一年以上。
2、英语熟练，有驾驶证，能熟练驾驶汽车。
3、熟悉文印知识和行文规范，熟悉文书档案管理知识和保密制度。
4、具有较强的档案业务管理能力，会办理酒店文函工作。
5、熟练掌握电脑操作。
6、能撰写本业务范围内的文稿，能完成工作任务。