楼层主管/领班

岗位描述：
1.Take inventory as required.
按要求完成库存盘点工作。2.Work with superior and colleagues on department cost and budget control.与同事及上级领导共同控制部门成本及预算。
3.Support the work of staff so as to ensure they deliver high-quality service to guests.支持员工的工作，使他们尽可能长期地向客人提供专业水平的服务。4.Care staff and handle their unfair suffering.关爱员工，解决员工受到的不公正待遇问题。5.Maintain good relations with department colleagues and other departments.与本部门员工以及其他相关部门保持良好的关系。6.Coordinate with front office to meet the needs of hotel and customers.配合前台满足酒店和客人的要求。7.Handle all special requirements from customers.处理客人所有的特殊要求。
任职要求：
1.High school graduate or above, 2 years the same position working experience in 5-star hotel, including management skills or training skills.高中或以上学历，拥有在五星级酒店同等职位2年客房工作经验，包括的管理经验或培训经验。2.Certain ability to speak, write and read in English.具有说、读和写英语的能力。3.Proficiency in Microsoft Office.熟悉常用办公软件。4.Enough communication skills.足够的沟通技巧。5.Ability to organize and to train.具有组织和培训能力。