宾客服务经理 Guest Service Manager

协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。Assist the senior management of the hotel in charge of the entire operation of the hotel to collect information on problems arising in the process of customer service.要负责处理宾客的问题和投诉。Be responsible for handling guest questions and complaints.要负责重要宾客的迎领工作。Be responsible for welcoming and leading important guests.进行整个酒店的安全和日常的设备检查工作。Conduct safety and routine equipment inspection throughout the hotel.解决当班期间发生的安全问题。Solve safety problems during the shift.向其它班次协调交班记录上需要沟通的事项。Coordinate the matters that need to be communicated in other shift records.识别他人的发展需求，并指导、指导或以其他方式帮助他人提高他们的知识或技能。
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.为下属提供指导和指导，包括制定绩效标准和监督绩效。Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.参与员工进步纪律程序。Participates in employee progressive discipline procedures.为员工使用所有在职培训工具。Uses all available on the job training tools for employees.监督正在进行的培训计划，并在适当的时候进行培训。Supervises on-going training initiatives and conducts training when appropriate.参与员工绩效评估过程，根据需要提供反馈。Participates in the employee performance appraisal process, providing feedback as needed.