楼层主管 Floor Supervisor

监督客房部工作人员，确保客人得到及时和礼貌的服务.Monitors Housekeeping personnel to ensure guests receive prompt and courteous service.监督客房部工作人员，确保客房，特别是会员、熟客和其它贵宾的客房得到特别重视。Monitor Housekeeping personnel to ensure rooms, and particularly those of IHG Rewards Club members, known repeat guests and other VIP’s receive special attention.除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。Informs other operating departments of housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry.定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms Inspects guest rooms in all housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required.对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。Appraise appearance, discipline, and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.跟进日常所提及的其他需要跟进的客房部的日常事务。Supervise the implementation of housekeeping standards and procedures in relation.就这些标准和培训需求提供持续性的改进建议。Management of all incoming and outgoing calls.分配客房。Perform Room allocations.检查客房。Perform Room inspections.协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories).进行交接班说明，确保了解酒店的工作和运营需求。Conducts shift briefings to ensure hotel activities and operational requirements are known.