前厅副经理 Assistant Front Office Manager

管理日常人员需求，计划和分配工作，并为团队成员建立绩效和发展目标。Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. 提供指导，并定期反馈，以帮助管理冲突和提高团队成员的表现。Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. 确保员工在系统、安全和现金处理程序、服务和质量标准方面接受了适当的培训。Ensure associate is properly trained on systems, security and cash handling procedures, and service and quality standards.确保前厅员工为客人提供及时的服务，专业的关注和个人的认可。Ensure that the front office associate provide guests with prompt service, professional attention and personal recognition.监督夜间审计工作，准备每日财务报告。Oversee night audit function and preparation of daily financial reports.
完成分配的其他任务。Perform other duties as assigned. 熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。Familiar with the operation and management of the front office of the hotel, with a strong sense of responsibility and professionalism.具有较强的组织、指挥、协调和控制等方面的管理能力，能处理宾客投诉和突发事件。Have a strong organization, command, coordination and control management ability, can deal with guest complaints and emergencies.