餐饮部实习生(实习)

用微笑、眼神交流和友好的口头问候欢迎和感谢每一位客人，可能的话使用客人的名字。Welcome and acknowledge each and every guest with a smile, eye contact,and a friendly verbal greeting, using the guest's name when possible.以专业、积极和及时的方式解决客人的服务需求。Address guests' service needs in a professional, positive, and timelymanner.真诚地感谢客人，并进行深情的告别。Thank guests with genuine appreciation and provide a fond farewell.利用品牌或物业的特定流程(如LEARN、PLEASED、Guest Response 、LEAP)，积极听取和口应客人的问题、疑虑和要求，以解决问题，使客人满意，并建立信任。Actively listen and respond positively to guest questions, concerns, andrequests using brand or property specific process (e.g., LEARN, PLEASED, GuestResponse, LEAP) to resolve issues, delight, and build trust.预测客人的服务需求，包括向客人提问以更好地了解他们的需求，观察/聆听客人的喜好并尽可能地采取行动。Anticipate guests' service needs, including asking questions of guests tobetter understand their needs and watching/listening to guest preferences andacting on them whenever possible.与客人就他们的住宿、物业服务和地区景点/产品进行交谈。Engage guests in conversation regarding their stay, property services,and area attractions/offerings.全天保持工作区域的清洁，实行随用随取的清洁程序。Maintain cleanliness of work areas throughout the day, practicingclean-as-you-go procedures.