大堂吧领班 &More Captain

以专业、积极和及时的方式解决客人的服务需求。Address guests' service needs in a professional, positive, and timelymanner.协助其他员工，以确保适当和迅速的客人服务。Assist other employees to ensure proper coverage and prompt guestservice.用微笑、眼神交流和友好的口头问候欢迎和感谢每一位客人，可能的话使用客人的名字。Welcome and acknowledge each and every guest with a smile, eye contact,and a friendly verbal greeting, using the guest's name when possible.预测客人的服务需求，包括向客人提问以更好地了解他们的需求，观察/聆听客人的喜好并尽可能地采取行动。Anticipate guests' service needs, including asking questions of guests tobetter understand their needs and watching/listening to guest preferences andacting on them whenever possible.利用品牌或物业的特定流程，积极听取和回应客人的回题、疑虑和要求，以解决问题，使客人满意，并建立信任。Actively listen and respond positively to guest questions, concerns, andrequests using brand or property specific process to resolve issues, delight, and build trust.真诚地感谢客人，并进行深情的告别。Thank guests with genuine appreciation and provide a fond farewell.与客人就他们的住宿物业服务和地区景点/产品进行交谈。Engage guests in conversation regarding their stay, property services,and area attractions/offerings.