用清晰、适当和专业的语言与客人和同事交谈。Speak to guests and co-workers using clear, appropriate and professionallanguage.使用得体的礼仪接听电话,包括在三声铃响内接听电话,微笑接听,使用来电者的姓名,将电话转到相应的/部门,让来电者等候之前获得允许,记录传递信息并允许来电者结束通话。Answer telephones using appropriate etiquette including answering thephone within 3 rings. answering with a smile in one's voice. using the callers'name. transferring calls to appropriate person/department. requestingpermission before placing the caller on hold, taking and relaying messages. andallowing the caller to end the call.与其他员工交谈并听取他们的意见,以有效地交流信息。Talk with and listen to other employees to effectively exchange information.支持所有的同事,尊重且真诚待人。Support all co-workers and treat them withdignity and respect.与其他员工和部门发展保持积极及高效的工作关系。Develop and maintain positive and productive working relationships withother employees and departments.以得体、尊重和保密的方式处理与员工和/或客人有关的敏感问题。Handle sensitive issues with employees and/or guests with tact. respect.diplomacy, and confidentiality.与他人合作并协助他人,促进团队合作,实现共同的目标。Partner with and assist others to promote an environment of teamwork andachieve common goals.
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