全日餐厅领班 ADD Restaurant Captain

In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。
Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。
Supervise the maintenance of service equipment.
监管和维护服务设备。
Monitor standards of guest facilities and services.
监督客人设施和服务标准。
Earns a reputation for fairness and approachability
做到和蔼可亲，平易近人。
Ensure that guest and Talent information and transactions are kept confidential during and after employment with the company
确保在职期间和离职后，为客人和人才信息和事务保密。
Create a positive hotel image in every interaction with internal and external customers.
在与国内外的客人交流时，努力保持酒店的正面形象。
Adhere to hotel brand standards.
坚持酒店的品牌标准。