预定及总机主管 Reservationist Supervisor

Familiarize yourself with the procedures for handling room reservations, providing guests with the most up-to-date and accurate information.
熟悉处理房间预订的程序，给客人提供最新和最准确的信息。
Implement a list of "no-shows" and daily group cancellations.
落实“预订未到客人”的名单和每日团队取消情况。
Prepare working hours and schedules for all reservations staff.
为所有的预订部员工准备工作时间和日程表。
Manage the confirmation of your booking by letter/fax/e-mail within 24 hours of receiving your booking.
管理预订的确认，在收到预订24小时内，通过书信/传真/电子邮件的形式进行预订确认。
Check the daily pre-arrival guest list, special notes, meal arrangement fulfillment form and changed reservations, room rates, special arrangements, etc.
检查每日预抵客人名单、特殊的备注、用餐安排落实表和更改的预订、房间价格、特殊的安排等。
Manage all entered booking information.
管理所有输入的预订资料。
Change existing bookings based on bookings and forecast existing and future bookings.
根据预订情况更改现有的预订并且预测现有的和未来的预订情况。