Guest Service Manager & Loyalty Manager 宾客服务经理兼客户忠诚度经理

Job Responsibility岗位职责：
l Be well groomed and conform to the hotel's dress code and deportment.
穿戴得体、并遵守酒店的着装规定，举止优雅。
l Be informed about daily operations and events.
了解日常运营情况及相关事宜。
l Be highly visible in public area during peak hour.
繁忙时也应具备高度的洞察力。
l Get ready for fast check-in for Elite members,ensure guest rooms keys are in working order prior to arrival.
为精英会员准备好快速入住手续，并且确保客房门卡的可用。
l Physical check on personalize amenities set up forElite, Cobalt and Redemption stay members prior to arrival .
在精英会员，钴卡以及积分兑换到达前为其准备个性化服务并检查妥当。
l Coordinate with General Manager, Head Connectoron personalization card for amenities set up.
在给客人的个性化欢迎卡片上与总经理及前厅经理进行协调沟通。
l Review the redemption stay members to create"surprise and delight" with Loyalty Manager .
与客户忠诚经理一起为积分兑换创造惊喜与喜悦
l Be presence at Lobby,Executive Lounge and Restaurant to create emotional engagement with all Elitemembers .
在大堂、行政酒廊和餐厅与所有精英会员建立情感联系
l Ensure to send Elitemembers arrival notice at least 30 mins to General Manager/Head Connector/Loyalty Manager, to meet and greet during arrival .
确保在精英会员到达前的注意事项在30分钟内通知总经理，前厅部经理或客户忠诚经理，以便他们在精英会员到达时进行欢迎和问候
l Ensure to send Elite member departure notice atleast 30 mins to General Manager/Head Connector/Loyalty Manager to bid fondfarewell during departure .
确保在精英会员退房时注意事项在30分钟内通知总经理，前厅部经理或客户忠诚经理，以便他们在精英会员离店是进行告别。
l End of shift to updateEmpower GXP and reply back to cases from CEC on Elite members .
班次结束时更新GXP授权并通过CEC回复精英成员的诉求。
l Report any unusual occurrences immediately to the ExecutiveAssistantManager/Directorof Rooms.
遇异常情况须及时向房务总监或行政助理经理报告。
l At all times strive to represent Marriott in the most professional andcourteous manner.
任何时候都应该以最专业及最礼貌的举止来展现万豪的风采
Job requirements岗位要求：
lMinimum 3 years of relative area work experiece;minimum 1 years of management experience.
至少3年相关领域工作经验；至少1年管理经验
lCustomer Service Oriented具有“客户服务至上”的理念
l Efficiency高效的工作能力
l Desirable Communication Skill良好的沟通技能
l Organizer较强的组织能力
Team Player良好的团队合作精神
Fluentin English and Chinese. 中英文流利
PreferablyCollege and Above大学本科及以上优先考虑