Loss Prevention Officer 防损员

1. Patrol all areas including employee lockerrooms, kitchens, food and beverage storage areas, car parking, exits and remoteareas.
巡逻所有的区域，包括员工更衣室、厨房、食品和饮料储备间、停车场、逃生通道及一些偏僻的区域。
2. Good control of the safety issues within hisdomination category. Report to his supervisors upon any problem is found forquick action taken.
密切注意所在岗位管辖范围的一切治安、消防隐患，发现问题及时向上级汇报，便于迅速采取行动。
3. Prevent Sabotage of hotel premises.
阻止一切破坏活动。
4. thoroughly familiar of the property layout,design, entry and exit points.
熟悉酒店的设计、布局及出入口。
5. Work with walkie-talkie for easy contact.
工作时携带对讲机以便联系。
6. Assist and maintain crowd control as required.
按要求协调维持好人群，避免拥挤情形。
7. Act on reports delivered by the Loss PreventionManager regarding any unusual incidents identified by closed circuittelevision.
通过监控关注一些不寻常的事件并向防损部经理汇报。
8. Be familiar with location of fire alarms andfire fighting equipment.
熟悉火灾警报装置及消防器材的位置。
9. Ensure checks are conducted on fire panel, firehose real outlets and fire barriers and all other safety equipment and ensurethat all are in good working order and report to the Duty Loss PreventionSupervisor any item of equipment which is faulty.
确保检查好火灾监视盘，消防水带的出水口等所有的安全设备，确保所有的区域在良好的运作中，如果任何设备出了问题汇报防损部当班主管。
10. 1Ensure no undesirables loiter in or around thehotel premises.
确保酒店范围内没有不受欢迎的人员徘徊。
11. Particularly pay attention on the madman ordrunk man in hotel to prevent any accidents.
注意发现精神病患者、醉酒者防止发生意外。
12. Be alert for any unusual packages, guests orvehicles and advise superior of same.
注意不寻常的包裹、客人及车辆要高度警觉，并通知当班主管。
13. Record any meaningful information on Memo Bookin the sequence of chronology; include duty rolling, suspicious objective,damaged equipment, unsafe situation, etc.
将工作时间内发生的事情按时间顺序记录在“工作日志”上。包括岗位轮换、可疑目标、设备损坏和不安全因素等。
14. Strengthen the job of check, register andinquiry at the entrance to prevent hotel articles being taken out.
加强酒店出入口的检查、登记和查询工作，防止酒店物品外带。
15. Vehicle control especially at peak hour: Directthe drivers stop their car in the proper place and check the condition of eachvehicle.
注意车辆管控，尤其是高峰时段，指导司机在适当位置停车，并检查车辆状况。
16. Arrange the parking lots properly at Lobby carparking.
合理安排地面停车位。
17. Make way by escorting VIPs and dignitaries whendirected and direct traffic away from Lobby and other busy thorough fares.
当VIP的车队直接出入酒店时，为他们做好指挥和引导。
18. Secure the VIP guests.
作好贵宾的安全保卫工作。
19. Keep the information relevant to hotel ordepartment confidential.
注意作好涉及酒店或部门的保密工作。
20. Red stick policy.
认真做好查包工作。
21. Implement the hotel rules on Lost & Found,fill in related forms and report the lost to relevant department immediately.
执行酒店关于“失物招领”的相关规定，填写相应的表格，并立即报告相关负责部门。
22. Adhere to relevant regulations and state lawsduring work.
在工作中严格遵循国家有关法律法规。
23. Be clear with personal responsibilities when afire occurs.
火灾事故发生时清楚自己的职责。
24. In the event of fire, be thoroughly familiarwith and guided by the hotel’s emergency plan.
在火灾发生时，要熟悉并按照酒店的应急计划执行。
25. Respond to emergency calls and follow theinstruction of Loss PreventionSupervisor or Management.
接到报警呼叫后，按防损主管或管理层的指示行动。
26. In the event of an emergency, get to the sceneimmediately as instructed, find out the facts and then report to Loss Preventionsupervisor in shift. Control the situation and perform first aids if necessary.Meanwhile, make a detailed report.
在紧急情况发生时，按指示立即到达现场，找出原因并报告当班防损主管。控制现场情况，在需要时进行急救。同时，要做一个详细的报告。
27. Oversee maintenance and handling of equipmentused.
监督使用设备的维护和处理。
28. Ensure timely reporting of malfunction ormaintenance deficiencies to appropriate area.
及时报告设备故障和维护不足的情况。
29. Positively participate trainings held indepartment or hotel.
积极参加酒店和部门举办的各项培训。
30. Participate actively in company initiatedemployee activities.
积极参与公司组织的员工活动。
31. Adhere to the specified hygiene and personalappearance standards of the hotel.
遵守酒店规定的卫生和个人仪容仪表的标准。
32. Maintain a regular presence in public area oryour assigned post.
在公共场所或工作岗位上保持一个好的仪容仪表。
33. Adhere to the set procedures for attendance andtime keeping.
遵守出勤和考勤制度。
34. Keep good relationship with other colleaguesand handle issues fairly.
与酒店其他部门员工保持正常关系，公平处理问题。
35. Perform full understanding, support andassistance to other colleagues.
同事之间要相互理解，支持，帮助。
36. Feedback real situation and work positivelywithout separating the whole team group by group.
真实反映情况，积极工作，不搞小团伙。
37. Adhere to the provisions outlined in theEmployee’s Handbook Disciplinary Code and Rules and Regulations.
遵守员工手册内的列出的规章制度。
38. Payattention to the public security and fire protection issues within the scope ofthe post, timely report to the superior.
关注岗位范围内的治安、消防问题，及时向上级汇报。
39. Takeinitiative to provide quality service to guests during work.
工作期间，积极主动为客人提供优质服务。
40. During the safety inspection, use listening,hearing and seeing to actively find abnormal conditions and report them, andrecord the found conditions in detail in the work log.
安全巡查时，运用听、闻、看，积极发现异常情况并汇报，在“工作日志”上详细记录发现的情况。
41. Strictly control the entry of non-hotel staffinto the hotel area, the inquiry of suspicious personnel, visitors andconstruction personnel to do a good job of entry registration and issuance ofdocuments.
严格控制非酒店工作人员进入酒店各处区域，对可疑人员的询问，对访客人员和施工人员做好进入登记和发放证件。
42. Strictly control the items carried out of thehotel, must be opened with the department head signed approved items out of thelist, after checking without error after release. Beverage items must be signedby the general manager before release.
严格控制酒店物品携出，必须开具有各部门负责人签字批准的《物品出门单》，经过核对无误后放行；酒水类物品必须有总经理签字后放行。