Front Desk Supervisor 前台主管

1.Review arrival information on a daily basis; VIP, Regular guest,Groups,special requests,etc. Follow up with Housekeeping，Room Service and other concerned departments.
上岗前查看当天抵店客人信息，包括贵宾，团队预订及其它相关的特殊要求。及时将相关信息通知客房部和送餐部及其它相关部门。
2.Responsible for correct registration procedure; registration card,room allocation, credit policy, etc.
确使用登记程序、填写登记卡、房间分配、信用方针等。
3.Maintain good working relations with all departments, especially Housekeeping and Reservations.Checks discrepancies and out-of-order rooms, to ensure correct room status at all times.
与所有部门保持良好的协作关系，特别是客房部与预订部。检查房态差异报告以及维修房状态，确保随时保持正确的房间状态信息。
4. Responsible for correct handling of cash and cheques, credit cards, foreign currencies,vouchers and invoices.
负责正确处理现金和支票、信用卡、外币兑换业务、付款凭证以及发票。
5.Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges.
负责团队抵店前的准备工作，确认团队总账单以确保正确收款。