Global Customer Service Center Agent - Overnight (base in HongKong)

Key Accountabilities
Demonstrate and maintain up to date knowledge of all Peninsula Hotels’ facilities, rates & promotionProcess reservation bookings via incoming calls, emails and wholesalers in accordance to the policy & procedureCollaborate with internal departments to ensure important requests from guests are well communicated (e.g. handling transportation bookings, restaurants and spa bookings)Maintain accurate guest profile and apply relevant booking history for future reservationParticipate in Suite up-selling programme
General Requirements
Minimum 1 year of Reservation, Front Office or Call Centre experienceGood operating knowledge of Opera (PMS)Clear communication skills and telephone etiquetteFluent in English and good command of Cantonese and Mandarin would be advantageous