Guest Service Manager宾客服务经理(储备)

To supervise the Front Reception staff and other required sections and activities during the shift and handle guest relations and other requests. Act as Duty Manager in the absence of senior management and department heads. Support in all areas of service and assistance to ensure proper deliver of all Guest request.
当班时管理前厅部工作并提供对客服务，在酒店高级管理人员和部门经理不当班时担任值班经理。在所有服务区域支持侍者服务理念并确保正确的对客服务。
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
在有关影响到对客人的服务及酒店运作的事件上，都上报前厅部经理并与之保持交流。
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
确保到酒店的客人都受到及时关注。
Responds to guest needs and resolves related problems
对客人需求做出反映，解决相关问题。
Checks billing instructions and monitors guest credit
查看帐单，关注客人信誉度。