Reception Supervisor前台接待主管

To supervise the Front Reception staff and activities during the shift and handle guest relations and other requests. Support in Reception of service and assistance to ensure proper deliver of all Guest request.
当班时管理前台一切工作并提供对客服务，在接待区域支持侍者服务理念并确保正确的对客服务。
Conducts duty roster to ensure hotel activities and operational requirements are known
制定轮班表，确保酒店的正常运作
Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
在遵循部门工作标准和程序情况下，进行部门工作培训，并保持每个员工的进步纪录
Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Guest Service Manager or Front Office Manager if needed
确保迅速、正确记录与解决客人投诉，尽量避免客人带着不满意离开饭店。必要时征求宾客服务经理或前厅部经理帮助