Guest Service Agent前台接待(储备)

Assist guests efficiently, courteously and professionally in all Reception related matters. Maintain a high standard of service and quality delivery at all times; when answering telephones, registering guests, assigning rooms, checking out guests and assisting in different requests
高效、优质、彬彬有礼、热情周到地帮助客人，回答客人电话、登记客人入住、分配房间、帮助客人結帐离店以及满足客人其它合理的要求。随时保持高标准和提供优质服务
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
在任何时候都以诚恳热情的态度向客人问好，并且抓住机会跟客人拉近距离
Registers and rooms all arrivals according to established procedures
根据既定的程序，为到来的客人登记和分房
Maintains intimate knowledge of departmental standards and procedures
熟知部门的标准和程序
Performs check in and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
根据酒店的预定记录来办理客人住房登记，换房的手续，并且把所有的数据完全输入酒店的系统
Enter the guest-details in the guest profile in the computer, with any special requests when applicable
把客人详细资料输入电脑系统，并注明客人的特殊需求。
Maintains cashier float and ensures accurate daily report of all money received
负责酒店的日常收银工作，并确保准确记录
Handle check-out according to hotel procedure, to ensure correct payment. Know and understand the importance of correct procedures regarding cash payment, credit cards, cheques, foreign currency and billing
根据饭店服务程序为客人办理离店手续，确保客人准确付款。熟练掌握现金付款、信用卡、支票、外币兑换和转账等有关程序
Inquire if the guest had a pleasant stay. Note down any comments and feedback for Management’s information
询问客人是否入住愉快。记录客人意见和反馈并向上级汇报