Sales Manager 销售经理

·Complete the relevant Hilton University courses promptly and pass the tests.
·按时完成希尔顿大学相关课程学习，并确保通过测试。
·Be familiar with hotel product knowledge and related activities.
· 熟悉了解酒店产品知识，以及相关活动。
·Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.
·负责酒店所有产品的宣传与销售工作，包括但不限于客房，餐饮，宴会，等。
·Complete sales targets and related tasks set by the hotel.
·完成酒店设定的销售目标及相关任务。
·Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.
·制定销售计划并得到销售总监或商务总监的批准，按照计划 实施对所负责的地区或行业的客户进行维护及开发，通过电话销售，当面拜访等形式了解客户需求并最终达成销售。
·Produce quotations efficiently, send contracts to customers and follow-up promptly.
高效地制作完成报价，合同并发送给客户并及时跟进。带领客户进行酒店参观。
·Operate the hotel reservation system to book rooms, banquet venues, etc.
操作酒店预订系统对房间及宴会场地等进行预定。
·Send the team’s work order promptly and ensure that the relevant departments receive relevant information.
·及时发送团队工作单，宴会工作单 同时确保相关部门接收到相关信息
·Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.
·与所负责的客户建立良好关系，维持客户资料的更新并及时将客户需求与反馈反映给酒店。
·Recommend other hotel chains within the group to clients.
·向客户推荐集团内其他连锁酒店。
·Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.
·主动收集市场及行业信息与销售团队其他成员分享，抓住商机并最终转换为生意确认下来。
·Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager.
·了解并熟悉竞争对手的所有产品信息，包括主要客户及其产量、酒店客房、餐饮、会务相关促销信息等，并及时反馈信息给商务发展总监/销售部总监/高级销售经理。
·Welcome key customers, team leaders and VIPs to the hotel when they arrive.
·在主要客户、团队负责人及贵宾到店时欢迎其光临或入住酒店。
·Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.
·通过定期的会议，确保销售团队与酒店运作团队有效的沟通，并协助宴会销售部或运营部跟进宴会或会议中发生的事件。
·Handle guest feedback or complaints.
·处理客人的反馈或投诉。
·Maximize sales at all times and effectively forecast team and banquet revenue.
·无论何时，最大化增加销售额，并对团队及宴会收入进行有效的预测。
·Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.
·根据需要在销售经理或销售主任制定团队报价或合同时进行必要的监督和指导。
·Actively participate in the development of marketing plans and collaborate to achieve budgets.
·积极参与市场计划的制定并协作达到预算。
·Assist the Director of Sales to allocate daily work effectively according to the Sales team structure.
·根据销售团队架构来协助销售总监分配对日常工作进行有效分配。