岗位职责/职位描述

【​岗​位​职​责​】​
​1​、​查​看​交​班​记​录​，​了​解​上​一​班​的​移​交​事​项​，​并​负​责​处​理​；​
​2​、​熟​悉​预​订​资​料​，​了​解​客​情​，​尤​其​要​记​住​即​将​来​电​的​贵​宾​、​常​客​的​姓​名​，​了​解​酒​店​的​所​有​活​动​；​
​3​、​熟​悉​酒​店​有​关​客​房​销​售​的​各​项​政​策​，​向​来​店​宾​客​推​销​客​房​，​努​力​争​取​最​好​的​经​济​效​益​；​
​4​、​熟​练​总​台​各​项​专​业​业​务​和​技​能​，​搞​好​对​客​服​务​；​
​5​、​熟​练​掌​握​店​内​信​息​，​提​供​准​确​的​问​讯​服​务​；​
​6​、​负​责​为​下​榻​酒​店​的​宾​客​办​理​入​住​登​记​手​续​；​
​7​、​负​责​客​房​钥​匙​的​管​理​和​发​放​工​作​并​严​格​遵​守​验​证​制​度​；​
​8​、​制​作​有​关​报​表​，​为​其​它​部​门​提​供​准​确​的​接​待​信​息​。​
​【​岗​位​要​求​】​
​1​大​专​以​上​文​化​程​度​，​会简单的英​语​口​语​；​
​2​、​性​格​开​朗​、​头​脑​灵​活​、​工​作​踏​实​，​具​有​较​强​的​服​务​意​识​、​推​销​意​识​和​责​任​感​；​
​3​、​通​晓​酒​店​各​项​对​客​政​策​、​设​施​设​备​及​服​务​种​类​以​及​总​台​工​作​程​度​和​规​范​。​