Chinese Restaurant Hostess 中餐厅迎宾员

• Meet and greet all guests,
and potential guests, at the front of the Restaurant by ensuring the following
occurs:
在餐厅前面迎接所有宾客和潜在宾客，确保完成以下工作：
- Ensure the restaurant is ready to receive
guests prior to opening and that both wait staff and tables are ready in line
with opening standards
确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规 范
- Ensure restaurant operating equipment is
clean and in working order
确保餐厅运营设备的清洁并正常工作
- Maintain impeccable uniform and personal
presentation standards in accordance with hotel policy
按照酒店的规定保持工服和个人仪表的高标准
- Welcome guests to the Restaurant, by using
the Restaurant name
迎客人光临餐厅，使用餐厅的名称
- Inquire if they have a reservation and note
it in the Table Management System if they do
询问客人是否有预订，如有预定在预订册上做记录
- Create a reservation for them with their
dining preferences if they do not and note it in the Table Management System
为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录
- Be attentive to guest requests
周到地满足客人要求
• Escort guests to their preferred table or
reserved table and seat guests according to restaurant standards
陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐
• Take telephone bookings and document in the
Reservation book according to restaurant standards
接听电话订位并按餐厅的规范在预订冊上记录
• Train wait staff and bus staff in hostess
standards
按领位员的标准培训员工
• Be attentive to guests and resolve their
complaints where possible, reporting all incidents to your Supervisor
周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件
• Maintain responsibility of cleanliness of
hostess stations
保持迎宾台的清洁
• Maintain responsibility of cleanliness of all
menus and drink menus
保持所有菜单和饮料单的清洁
• Assist with beverage service
协助饮料服务
• Assist with food service
协助食品服务
• Maintain detailed knowledge of menu,
including daily specials
对菜单有具体的了解，包括每日特价
• Ensure tables are cleared quietly and
efficiently
确保迅速且高效地清理餐桌
• Carry food and beverage trays in a safe
manner to minimize breakages
安全地托举餐盘使破损降到最低
• Complete dockets accurately and clearly
准确和清楚地填写单据
• Maintain current information on all general
activities of the hotel
了解当前酒店所有的活动。