楼宇服务技术员（工程部技工）

· Practice MarriottService at all times.
时刻奉行万豪服务精神。
· Report to work ontime, in proper and clean uniform, including nametag. Personal appearance andgrooming must adhere to standard.
按时到岗、制服穿戴干净整齐。个人形象和仪容仪表必须符合酒店规定。
· Have knowledge aboutguest rooms, locations, amenities, features and all other services offered bythe hotel such as Food and Beverage outlets, Banquet facilities, Fitness Cluband be able to answer to all such guest related queries.
了解酒店客房及分布、客房用品和酒店其它的服务，例如餐馆设施、宴会设施、健身俱乐部，能够回答客人关于这些方面的所有问题。
· To develop a closeand harmonious working relationship with all other associates in variousdepartments of the hotel.
与酒店其它各部门的员工建立紧密和谐的工作关系。
· Have a completeknowledge of hotel policies and procedures as well as departmental SOP’s andLSOP’s.
全面了解酒店的各项规定和程序及部门标准操作程序和当地标准操作程序。
· Maintain guestsatisfaction and ensure repeat business through personalised, efficientservice. Is responsible that all customers leave satisfied.
追求客人满意，以个性化及有效服务吸引客人再次入住。确保每位客人满意地离开酒店。
· Answer the phonesaccording to the standards of proper etiquette and within three rings; addressin-house guest by name.
按照标准礼仪在铃响三声内接起电话；对于酒店内客人要称呼姓名。
· Have knowledge aboutall emergency procedures and know how to act on them.
了解并正确组织实施应急预案。
· Be responsible forthe ensuring that all the guest comments are passed on to the centralized GuestResponse area and are updated in all necessary Guest History databases.
负责保证客人的意见都反馈至客人意见中心区，并记入客人历史数据库。
· Attend trainingsessions and meetings as required.
按要求参加培训和会议。
· To perform any otherduties as assigned by management.
完成上级下达的任务。
· Maintain safety byadhering to safest policies, being responsible to report all accidentsimmediately. Support all safety programs. Proceed with caution when walking onslippery floors. Ensure proper safety instructions are given before operatingany equipment.
遵守安全规定，确保酒店安全。发生事故，及时上报。遵守酒店的安全规范。湿滑地区，给予警示。负责设备操作前的安全指导工作。
· Thank our customersand invite them to return.
感谢客人入住并欢迎他们再次入住。