Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.
Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
Replenishes guest supplies
Ensures guest services specified by superiors and guests requests are promptly and courteously met
Reports damage or malfunction in hotel rooms to superior
Maintains equipment in proper state of cleanliness and repair
Maintains a section room report
Maintains a daily room checklist
Meets with superior and takes on daily assigned tasks
Reports and submits lost and found articles to superior immediately
Report guest complaints to superior immediately
Reports unusual behavior/activities on floors to supervisor
Records room status in allocated section accurately
Complies with hotel’s health, safety and hygiene policy
Adheres to personal grooming and hygiene standards
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Some housekeeping experience.