Concierge Supervisor 礼宾部主管

岗位职责：
Job description
1.监督和分派任务给行李员、迎宾员、司机。
Supervise and delegate duties to Bellman, Doorman, and Driver.
2.确保客人登记完毕后，行李被迅速地送到客人房间。
Ensure all guest baggage are delivered promptly to their rooms after registration。
3.按照入住率和住房情况安排员工加班接待团队和大型活动。
Adjust staff duty roster as to forecast and occupancy .Arrange overtime staff for major events and group arrivals.
4.控制车队合理订车，平衡司机工作负担，并向客人提供专业的用车服务。识别店外订车的安全性。
Control hotel transportation booking, balancing work load for drivers. And provide hotel professional limousine service for guests. Identify threat from outside guests for booking hotel car.
5.处理客人要求，并负责追踪相关人员/部门满足客人要求。
Handle guest request and take personal responsibility by following up with relevant persons/ departments.
岗位要求：
Job requirments
1.至少两年以上相关工作经验。
Min. 2  years concerned working experience required.
2.掌握礼宾部工作知识并且十分熟悉礼宾部日常运行。
Good knowledge and very familiar with concierge operation .
3.熟悉各类相关信息，尽力为客人解决问题。
Good knowledge of local area information, handle guest request efficiently.
4.良好的英语能力。
Good English language skill.