餐饮服务主管F&B Servce Supervisor

Open and close shift in accordance with the manager
checklist.
按照经理的安排表来开始和结束一天的营运。
 
Initiate aggressive guest interaction through seeking
and soliciting feedback from guests.
与客人进行积极的互动，来寻找和征求反馈。
 
Train, maintain and enforce all service
standards in the outlet.
在餐厅中，培训、维持和执行所有的服务标准。
  
Properly execute revenue and check control procedures
on shift.
在班次上正确执行收入和帐单控制程序。
 
Handle daily associate relations (i.e. scheduling,
time adjustments).
处理日常员工的协作关系（例如，时间调整）。
 
Maintain a safe & sanitary work environment for
all associate & guests.
为所有的员工和客人，建立一个安全及卫生的工作环境。
 
Gather and implement all proper tools for running
shifts (i.e. schedules, floor plans, reservations, and checks).
为餐厅营运提供尽可能的帮助（例如，工作时间表，楼层安排，预定）。
 
Find solutions for problems such as call outs, last
minute bookings, or any other daily problems that may arise.
找到解决如电话服务，最后一分钟的预定，或其他每天可能发生的问题的方法。
 
Conduct taste panels and menu classes on a daily
basis for restaurant.
主持餐厅每天的试菜和菜单培训课程。
 
Be on the floor during the shift and assist servers
or hostess to ensure guests are satisfied.
确保在餐厅营运时，在各自的岗位上，协助服务员或领位员，使客人满意。
 
Ensure that only a quality product is served.
确保服务的食品和饮料有质量保证。
 
Ensure all side work is done on a daily basis.
确保每天基本的工作都完成。
 
Maintain proper associate uniform standards.
保持员工制服的标准。
 
Manage an effective repair and maintenance program
through the use of work orders, inspections, etc.
管理一个有效的工程维护及保养程序，通过使用工作指令和检查。
 
Understand & teach empowerment principles to
ensure guest satisfaction.
理解和教导授权原则，以确保客人的满意度。
 
Exercise station rotation to ensure stations are
distributed fairly.
运用岗位的轮换制，来确保工作安排的合理性。