Front Office Manager 前厅部经理(储备)

【岗位职责】
1. Tobe responsible for the maximization of room revenue and profit throughcommercial rooms management; ensuring a consistently high standard of customerservice within the department.
通过有效的商业运营，达到酒店利益；确保部门员工给客人提供一贯高标准的服务。
2. To maximize room sales and revenue for the hotel.Planning and monitoring of any upselling campaign being established at the FontDesk.
为酒店创造收益。制定计划并时时监控前台已实施的促销活动。
3. To ensure commercial management techniques ofavailability control are applied, to achieve the maximization of room sales andrevenue.
确保运用商业管理手段所达到的有效管理是可行的，并获得客房出租利益。
4. To make all decisions regarding overbooking thehotel on same day, ensure all out bookings are carried out by a member ofmanagement. Overbooking levels for future days will be monitored by the RevenueManager.
全权处理同一天内酒店内的超额预定，并确保所有的超出预定由管理层的一名成员决定。超额预定的标准需要应收经理进行有效的监控。
5. To maintain a high standard of customerrelations/customer service within Front Office.
维护并保持前厅部与住店客人之间良好的关系，同时提供高标准的服务。
6. Toensure Front Office operates with a sales attitude, and all personnel are awareof sales opportunities within the hotel which will assist with the maximizationof revenue.
确保时时保持销售的心态运营和管理前厅部，并确保员工也具有此种销售意识，这对于实现酒店收入有良好的辅助作用。
7. To ensure the necessary forward planning is carriedout to achieve the pre-set annual budget for room revenue.
确保实施必要的及时计划已达到年度收入预算。
8. To keep senior management informed of any risk oropportunity in relation to the pre-set performance figures.
保持向高层管理人员通报任何风险或者是任何发展机会，这些风险或机会关系到酒店预先设定的业绩数字。
9. To ensure availability is reviewed as per minimumrequired standards.
确保每一个标准，即使是最小的但却是必要的标准，都及时有效的得以实施。
10. To ensure accurate advance booking count andforecasting is carried out.
采取措施以确保准确的提前预订计数和预测。
11. To ensure all Front Office personnel are aware ofall rooms sales/revenue targets and are kept informed of performance results.
确保前厅部所有的工作人员都知道客房销售及收入目标，并获知业绩。
12. To adhere to company credit policies to ensurerevenue expected will be received.
根据公司的信用政策，确保达到预期的收益目标。
13. Tomonitor competitors performance both past and future to ensure correct sellingstrategies are applied.
通过对过去竞争对手和将来即将成为竞争对手的观察，制定正确的销售策略。
14. To develop and maintain a high performance ofcommunication relating to business opportunity between the hotel and the Salesand Revenue offices.
发展和保持酒店与销售部门和收入部门之间关于寻找商业发展机会上高效的沟通。
【岗位要求】
1、大专以上学历，有同岗位工作经验5年以上。
2、熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。
3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。
4、有效贯彻、落实并完成部门制订的每月工作计划。
5、英语对话流利，有较强的协调管理能力，具有一定的销售能力。
6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。