前台接待 Guest Service Agent

SpecificJob Knowledge, Skill and Ability
工作技能技巧要求：
1、Considerableskill in the use of a calculator to perform moderately complex mathematicalcalculationswithout error .
能运用计算器材准确无误的进行各种数据运算。
2、Abilityto read, Listen and communicate effectively in English, both verbally and inwriting .
能用英语有效的倾听和进行沟通。
3、Abilityto access and accurately input information using a moderately complex computersystem .熟练操作酒店电脑系统。
Required Qualifications
必要的资历要求：
1、Abilityto effectively deal with internal and external customers , some of whom willrequire high levels of patience , tact and diplomacy to defuse anger , collectaccurate information and resolve conflicts .
擅长于处理宾客关系，能有效快速的应对处理各种问题。
2、Interpersonalskills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
3、Abilityto work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。
PreferredQualifications
更高的资历要求：
1 or 2 years of related working experience prefered.
一至两年相关工作经验者优先