Trainee 迎宾员（2-3个月）(实习)

Welcomes and warm greeting to VIPs who arriving at the VIP Reception Lounge
热情问候光临贵宾接待厅的贵宾，对其到店表示欢迎
Prepare daily arrival reports & due out reports and
remember VIP guests’ name. Try to address each VIP by their name
准备好当天工作报表并熟记一些VIP客人和即将入住/退房贵宾的姓名。尽可能在对客时能称呼客人的姓氏
Maintains
all equipment in good working order. Familiar with all Front Desk back up
procedures in the event that any Front Office equipment malfunctions
确保所有设备工作正常,熟知前台系统的应急预案以防任何设备的突然失灵
Is
conversant with IHG Rewards Club Programme, Frequent Flyer, Hotel VIP Programme
and benefits
十分熟悉优悦会会员计划，飞行里程计划，酒店贵宾计划及礼遇
Ensure all
pre-arrival VIPs’ preferences are actioned upon before VIP arrivals
确保所有贵宾的喜好在排房时已经考虑周到，并且在贵宾抵达前就已经安排妥当
Ensures
that all VIP amenities are placed in VIP rooms prior to guests’ arrival
确保所有贵宾的欢迎品在贵宾抵店前已送入其房间内
Manage the
Premier Rooms’ availability and maximizing occupancy and yield
管理酒店高级别客房，尽量扩大酒店的收益
Builds
relationships with VIPs to delight and gain loyalty
与贵宾建立良好的关系，并逐步增强客人的忠诚度
Remain current-in all hotel
information: events, promotion etc. Answer guests’ inquiries on Hotel facility
and city information
熟知当天酒店的所有活动为宾客提供必要的信息
Attend daily briefing
参加日常部门例会
Maintain
and enforce all operational standards and procedures from VIPs’ pre-arrival, to
VIPs ‘arrival, to VIPs’ in-house stay to VIPs’ departure
严格执行所有的运营标准和程序，包括贵宾抵店前，抵店时，在住期间和离店时
Assumes other duties as
assigned by the Front Office Manager / Director of Rooms / Executive Assistant
Manager / General Manager
执行可能由前厅部经理/房务总监/行政助理经理和总经理交办的任务