米其林西餐厅领班 Michelin Western Restaurant Captain

工作职责：
检查餐厅设施设备的维护和保养情况，及时安排维修和更换，保证设施设备的正常运行。与厨师团队合作，确保菜品的质量、口感和呈现符合法国餐厅的标准和特色。参与菜品和酒水的推广活动，提升餐厅的知名度和吸引力。确保顾客得到热情、专业、高效的服务，提升顾客满意度和忠诚度。培训员工掌握良好的客户服务技巧，及时处理顾客的投诉和建议，确保问题得到妥善解决。亲自迎接重要客人，提供个性化服务，营造良好的用餐氛围。定期收集顾客反馈，分析顾客需求和意见，提出改进措施，以持续提升服务质量。
岗位要求：
-社会高级餐厅服务相关工作经验
-2年以上具有国际性酒店同岗位工作经验
-2年以上具备良好的餐饮知识以及服务意识接待国际游客，英语基础良好者优先考虑
-对餐饮服务有热情，能积极主动的与客人互动销售酒店的产品
璞丽专享福利:
- 住宿非上海市户籍员工享有特殊补贴400元每月
- 住宿（二人一间）独立卫生间，免费提供无线网络及床上用品的使用
- 非上海市户籍享有每年一次返程车费报销
- 享有补充商业医疗保险，可100%报销医保范围内门急诊费用
- 享有特殊班次补贴和各类促销奖励机制
- 享美味员餐、每月美食节、节日以及生日礼品卡
- 璞麗赞赏计划，有机会获得奖励积分，可换取多种多样的丰厚礼品。
- 享有免费年度体检
Job responsibility:
Check the maintenance of restaurant facilities and equipment, arrange repair and replacement in time to ensure the normal operation of facilities and equipment.Work with the chef team to ensure that the quality, taste and presentation of dishes meet the standards and characteristics of French restaurants.Participate in food and beverage promotion activities to enhance the popularity and attractiveness of the restaurant.Ensure that customers receive warm, professional and efficient service to enhance customer satisfaction and loyalty.Train staff to master good customer service skills, deal with customer complaints and suggestions in a timely manner, and ensure that problems are properly resolved.Personally greet important guests, provide personalized service, and create a good dining atmosphere.Collect customer feedback regularly, analyze customer needs and opinions, and propose improvement measures to continuously improve service quality.
Job requirements:
-Experience in Fine Dining restaurant service
-More than 2 years working experience in international hotel in the same position.
-Good knowledge of food and beverage and service awareness. Good command of English is preferred for international visitors
-Have passion for food and beverage service and can actively interact with guests to upselling hotel products
Exclusive Benefits at The PuLi Hotel & Spa:
- Non-Shanghai household registration employees will receive a monthly subsidy of 400 yuan for accommodation.
- Accommodation (two people sharing a room) comes with private bathrooms. Free Wi-Fi and bedding are provided.
- Non-Shanghai household registration employees are entitled to have their return travel expenses reimbursed once a year.
- Supplementary commercial medical insurance is available, which can cover 100% of the outpatient and emergency expenses within the scope of medical insurance.
- Be entitled to special shift allowances and various promotional incentive mechanisms.
- Enjoy delicious staff meals, monthly food festivals, as well as holiday and birthday gift cards.
- The PuLi Appreciation Program offers the opportunity to earn reward points that can be exchanged for a wide variety of generous gifts.
- Free annual physical examinations.