Reservations Agent 预订员

1. 预订处理：接听预订电话，记录宾客预订信息。
2. 信息核实：核实预订信息的准确性，确保无差错。
3. 房型推荐：根据宾客需求推荐合适的房型和套餐。
4. 沟通协调：与相关部门沟通协调，确保预订的顺利落实。
5. 特殊要求处理：处理宾客的特殊要求和备注事项。
6. 订单管理：及时更新和管理预订订单。
7. 咨询解答：解答宾客关于预订的各种疑问。
8. 数据统计：统计预订数据，提供相关报表。
1. Reservation processing: Answer the reservation phone and record the guest reservation information.
2. Information verification: Verify the accuracy of the booking information to ensure that there is no error.
3. Room type recommendation: Recommend the right room type and package according to the needs of guests.
4. Communication and coordination: communicate and coordinate with relevant departments to ensure the smooth implementation of booking.
5. Special request handling: Handle guests' special requests and remarks.
6. Order management: Timely update and management of booking orders.
7. Consultation Answer: Answer all kinds of questions about booking.
8. Data statistics: collect booking data and provide related reports.