预订部实习生 Reservations Trainee (实习)

工作职责：
按照部门工作程序处理客房的预订和咨询检查处理日常预定工作记录所有新进的预订记录并处理团队预订处理取消，更改预订（诸如：延住和提早离开等等）调查并处理预订未到预订调查并处理预订未到预订按照酒店标准保持高水准的电话应答技巧与客户及其他部门合作，做好预定准备工作对文档，报告，信函，公文和其他相关业务资料进行有效维护和存档向客人提供有关酒店服务，活动和观光景点的信息确保所有客人的需要都被及时回复确保对酒店产品知识和服务高度的理解以便向客人解释并且销售酒店服务和设施确保将正确的信息传达致相关的运作部门一以此来保证客人的要求能够实现，达到客人满意参加部门及酒店要求的各项会议
Job responsibilities:
Handle room reservations and inquiries in accordance with departmental proceduresCheck and handle daily scheduled workRecord all new bookingsRecord and process group bookingsHandle cancellations, changes to reservations (e.g. late stay, early departure, etc.)Investigate and process reservations for no-show bookingsInvestigate and process reservations for no-show bookingsMaintain a high standard of telephone answering skills in accordance with hotel standardsWork with customers and other departments to prepare for bookingMaintain and file documents, reports, letters, documents and other relevant business informationProvide guests with information about hotel services, activities and attractionsEnsure that all guest requests are answered in a timely mannerEnsure a high level of understanding of hotel product knowledge and services in order to explain and sell hotel services and facilities to guestsEnsure that the correct information is communicated to the relevant operational departments to ensure that guest requests are fulfilled to guest satisfactionAttend all meetings required by the department and hotel
实习能够完成 6 个月的优先考虑
Internship completion of 6 months is preferred