楼层主管 Floor Supervisor

1. Check the attendance and performance of employees, praise or criticize them according to their work performance.
2. Master the condition of the guest room.
3. Check the facilities and management of the Housekeeping department, spot check the work quality and efficiency of the department.
4. Responsible for planning and supervising the work of the department and the financial budget of the department.
5. Familiar with the operation of the department, deal with daily affairs, find problems and give timely guidance.
6. Keep an eye on guest dynamics, deal with general guest complaints, and report any major incidents to the department assistant housekeeper or housekeeper.
1.核对员工考勤、考绩，根据工作表现的好坏，进行表扬或批评。
2.掌握所辖客房的状况。
3.检查客房部的设施和管理，抽查本部门工作质量及工作效率。
4.负责对部门的工作策划，督导，与本部门的财政预算。
5.熟悉部门的运作情况，处理每天的事务，发现问题及时进行指导。
6.留意宾客动态，处理一般性的宾客投诉，有重大事故时须向部门助理管家或管家报告。