楼层主管 Floor Supervisor

岗位职责：
1. 根据房态报表合理分配并督导员工工作，制定工作计划。
2. 当班时负责所有分配的楼层和客房区域。
3. 根据集团的运营标准，随时对房间清洁度和设施设备及各项物品进行检查。
4. 负责钥匙的严格控制，以及检查客房部员工的仪表,个人卫生和形象。
5. 保持维护所在工作区域的高度整洁。
6. 保证所有部门报告，培训计划和服务等等都能按时完成。
岗位要求：
1. 中专毕业学历或同等以上。
2. 有2年以上同星级酒店客房管理工作经验。
3. 熟悉客房部专业知识，熟练使用电脑，掌握熟悉客房管理、服务流程和质量标准。
4. 具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。
Key Responsibilities:
1. To arrange the working plan according to the daily room status report, and supervise the room attendant' work.
2. In charge of assigned floors and guest rooms area on duty.
3. To inspect the room cleaness, all working equipment in anytime based on the Accor standard.
4. Room keys control and management, ensure the staff grooming is under the MGallery Standard.
5. To remain the high standard cleaness in all working areas.
6. Ensure the departmental reports, and training plans are sumbitted on certain time.
Required Skills:
1. Minimum technical secondary school degree and above.
2. This role requires to have 1 year experience in Housekeeping or related departments including supervisory experience is preferred.
3. Be familiar with Housekeeing working knowledge, proficient in Microsoft and standard guest service.
4. This role requires to have coordination ability, strain capacity, basic communication skills, and supervisory ability.