预订部文员 Reservation Agent

岗位职责：
1. 遵循酒店政策和规章制度，协助预订部经理确保预订部的顺畅运营，接受线上、线下客户对酒店的预订需求，并予以解决。
2. 熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息。
3. 落实“预订未到宾客”的名单和每日订单的取消情况并及时分享汇报。
岗位要求：
1. 至少一年相关部门工作经验，有国际品牌酒店工作经验的优先考虑。
2. 有一定的沟通能力，口齿清晰，普通话标准，有较强的语言表达能力和人际沟通能力。
3. 熟练掌握基本办公软件操作，中英文打字熟练。
4. 具备热情的工作态度、一定的抗压能力，能够适应不同班制。
Key Responsibilities:
1. Ensure reservations received through various channels are accurately input into the PMS according to Accor standards and guidelines while maintaining outstanding customer service and ability to promote the hotel product actively in professional manner.
2. Be familiar with the standard reservation procedures, and PMS system, in order to provide the latest and accurate hotel infomation to the guest.
3. To record the "No show" orders, and report it to the manager at daily work.
Required Skills:
1. Minimum 1 year experience in Reservations or related departments or an equivalent combination of education and International brand hotel working experience are preferred.
2. Have a good communication skills, standard Mandarin speaking level.
3. Proficient in basic Office documents, be able to type Chinese and English in a correct way.
4. Passionate for this working role, enable to work under the pressure, adaptive with different working shifts.