Ensures proper hand-over of logbook and information at the end of each shift.
Reports directly to the Front Office Manager regarding important information, problems and relevant actions taken, on an ongoing basis throughout the day.
Observing operations in the lobby and Public Area ensuring all procedures are being followed. Guaranteeing all staff handle guests courteously and professionally. Allfinancial and legal procedures are adhered to and ongoing operations aremonitored with any incidents reported in the correct manner.
Patrolling hotel public areas and report any damage, cleanliness issues, andpotential hazards to relevant departments.
Reviewing daily arrivals and departures as well as in-house guest status. Ensure all guest preferences and requests are completed to the correct standards, VIP arrivalsare pre-blocked and the guests are met and escorted as outlined in theVIP treatment plan.
Shall take control over small emergency situation and exercise authority confidentiality in some cases.
To ensure that Employees are familiar with in-house facilities and special promotions for the purpose of assisting guests and upselling.