宾客服务经理 Guest Service Manager

Ensures proper hand-over of logbook and information at the end of each shift.
换班时确保工作交接本和信息的交接。
Reports directly to the Front Office Manager regarding important information, problems and relevant actions taken, on an ongoing basis throughout the day.
及时直接向前厅经理报告重要信息，问题和采取相应措施。
Observing operations in the lobby and Public Area ensuring all procedures are being followed. Guaranteeing all staff handle guests courteously and professionally. Allfinancial and legal procedures are adhered to and ongoing operations aremonitored with any incidents reported in the correct manner.
关注在大堂，所有公共区域员工的对客服务，确保所有流程符合要求。确保员工有技巧、礼貌、专业的来服务客人。监控所有突发事件的处理按照相关的政策和程序要求执行。
Patrolling hotel public areas and report any damage, cleanliness issues, andpotential hazards to relevant departments.
巡视酒店公共区域并检查损坏及清洁状况，要求相关部门及时做出妥善的处理。
Reviewing daily arrivals and departures as well as in-house guest status. Ensure all guest preferences and requests are completed to the correct standards, VIP arrivalsare pre-blocked and the guests are met and escorted as outlined in theVIP treatment plan.
代表管理层与客人保持良好关系。当出现客人投诉时，主动解决问题，并报告给上级管理层。
Shall take control over small emergency situation and exercise authority confidentiality in some cases.
处理突发事件以及对其进行保密。
To ensure that Employees are familiar with in-house facilities and special promotions for the purpose of assisting guests and upselling.
确保前厅部员工对于酒店内各项设施熟悉了解，包括酒店的促销活动。