餐厅服务员 Restaurant Waiter/Waitress

Administration
行政
· Responsible for guest satisfaction and serving food and beverages.
负责客人满意度和餐饮服务。
· Monitors and supervises flow of service at the assigned task.
监管和监督分配的任务的服务流程。
· Briefs personnel on preparations, service and content of menu items.
指导人员做好准备、服务和理解菜单的内容。
· Performs duties common to all waiters and other duties as may be assigned.
为所有服务员展示职责工作，如有安排，展示执行其他工作。
· Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors.
向上级报告的销售记录，客人投拆、解决办法及所涉及的人员或设备。
Guest Service Responsibilities
对客服务的责任
· Takes orders, promotes outlet’s specials and serves in accordance to the established standard.
负责下订单，推销部门特色菜，按照既定的标准服务客人。
· Carry out pre-service duties and mis-en-place.
做好服务前的岗前职责和准备工作。
· Ensure grooming and general appearance of talent conforms to Hotel standards.
确保人才的仪容仪表符合酒店标准。
· Ensure adequate supplies of materials, and requisition for general supplies.
确保材料供应充足，并申请采购所需的物品。
· Ensure all fixtures and operating equipment is in good working condition.
确保所有的设施和操作设备处于良好的工作状态。
· Ensure good general appearance and maintenance of restaurant working areas.
确保餐厅的美观和维护工作。
· Carries out assigned duties.
完成分配的任务。
· Attention to detail, perfectionist.
注重细节，追求完美。
· Takes every opportunity to be a “sales person” and promote special events, promotions and facilities.
抓住一切机会成为一名“销售人员”，推广特殊活动、促销活动和设施。