前台接待 Front Desk Attendant

Deliver Friendly and Efficient Front Desk Service
提供友善高效的前台服务
· Ensure LQA standards are implemented and delivered to every guest.
在对客服务中遵守和执行LQA。
· Implement up-selling and ALL member enrollment, to maximize room revenue & guest loyalty.
执行前台房间销售升级和雅高心悦界会员招募计划，以最大化收益和客人忠实度。
· Honesty is a work basis, ensure implement on work with honesty all times.
以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
· Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。
· Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.
掌握酒店产品和当地情况的高度了解，以便为客人提供信息咨询服务。
· Completed the details of conference or group resumes are met.
完成团队接待，检查团队操作的细节需要达到客人要求。
· Ensure and maintain the PSB upload is accurately.
掌握和保证前台外事传输的正确性。
· Maintains information security standards compliance of Front Office at 100%.
确保所有信息安全标准都被百分之百的执行。
· The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
· Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Provide Guests’ Experiences that Exceed Guests’ Expectations
为客人带来超越期待的入住体验
· Provide the personalize the guest arrival/departure experience
为客人提供个性化的到店及离店体验。
· Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。
· Full utilization of all kinds of systems to embrace guest experience.
充分利用各类酒店管理系统和软件以提高宾客体验。
· Accuracy in link of reservations requirement to room allocation/guest needs
根据预订信息准确地为客人安排房间及满足合理需求。
· Liaison between Front Office departments and rest of hotel effective for guest experience.
在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。
· Focuses on the stay experience for ALL members.
致力于提升雅高心悦界会员的入住体验。