关爱岗位-公共区域服务员

Deliver Professional and Efficient Public Area Service
提供专业高效的公区服务
· To work on a rotation basis within Housekeeping. To cleaning and upkeep carpets, upholstery and hard flooring in accordance to Hotel standards.
做好客房部基础工作运转，按照饭店的标准清洗地毯、硬地面和家具。
· To handle equipment and cleaning supplies with care.
小心使用机器，及时清洁机器。
· To respond to paging and follow up where cleaning is needed.
及时清洁责任区域并时刻保持其整洁。
· Clean the multi-function hall, lounge and office according to hotel standards.
根据酒店标准打扫多功能厅、休息室和办公室。
· To ensure cleaning equipment is in order and stored appropriately.
确保所有清洁器材正确摆放，并适当保存。
· Attend to general cleaning of restaurants, offices and public area assigned to him/her periodically by shampooing carpet, dusting and cleaning chandeliers, ceiling, A.C grills and other hard to reach fixtures and places asides form performing his daily cleaning duties.
在日常工作中参加清洗餐厅、办公室、公共区域地毯的工作，同时打扫吊灯、天花板，空调架或其他死角的卫生。
Focus on the Guest Experience
关注客人入住体验
· To maintain cleanliness of F&B outlets, Functions, Offices, and public areas not covered by stewarding and gardener, ensuring maximum guest satisfaction and adhering to the standard required by our hotel.
负责打扫和维持会议室、餐厅、办公室、多功能厅和其他区域（不包含厨房管事部) 的卫生，以高水平的卫生保证客人最大程度的满足。
· To provide a courteous and professional service all times.
时刻提供礼貌和专业的服务。
· Greets and is courteous to all guests, uses eye contact and always offers assistance.
对待所有客人和同事要彬彬有礼、热情，用眼睛交流并时刻提供帮助。
· To report items found in public areas to Housekeeping lost/Found directly as well as log.
如在公共区域拾到客人遗留物品，应及时上交客房失物招领处做好记录，同时报告主管。
· To maintain a high standard of personal appearance and hygiene at all times.
时刻保持高水平的个人仪容仪表。
Work as Part of the Public Area Service Team
作为公区服务团队的一员
· To requisition and obtains supplies and cleaning material daily with approval from superior.
经主管同意申请和领用消耗品及清洁材料。
· To report unusual incidents and suspicious looking characters to superior immediately.
如果发现任何可疑迹象，应及时向主管报告。
· To report on repair and maintenance requirements to supervisor.
如有机器的维修和保养，应通知主管。
· To report for duty punctually in full regulation uniform.
正确着装上岗。
· To maintain good working relationships with your colleagues, and all other departments.
与本部门及其他部门同事保持良好的工作关系。
· To follow up duties from the previous shift.
完成前一班所未能完成的工作。