Floor Supervisor 楼层主管

Supervises andinspects the work of assigned Room Attendants to ensure product qualitystandards are met and that optimum service is provided to hotel guestsaccording to hotel and company business objectives.
指导和检查被分派的客房服务员的工作，确保产品质量达到酒店和公司的标准，为酒店客人提供卓越的服务。
1、Supervises theimplementation of housekeeping standards and procedures in relation to:
指导管家部各项标准和工作程序的施行：
-Cleaning service
-清洁服务
-Turn down service
-开夜床服务
-Facility maintenance
-设备保养
2、Recommends changes tothese standards and training needs on an ongoing basis.
提供持续性的改进建议和培训需求。
3、Maintain a currentand thorough knowledge of all housekeeping systems.
对管家部所有系统有最新和完整的知识。
4、Open and close theshift and ensure effective shift hand over.
负责管理接班和交班工作，以确保交接班过程的有效进行。
5、Management of allincoming and outgoing calls.
管理所有的呼入和呼出电话。
6、Solve employeegrievances.
解决员工的牢骚。
7、Perform Roomallocations.
客房分派。
8、Perform Roominspections.
检查客房。
9、Prioritize arrivalrooms.
优先处理有预订的客房。
10、Liaise with Front Office for guest and hotel requirements.
配合前台满足酒店和客人的要求。
11、Liaise with Engineering for room maintenance and OOO/OOSfollow up.
和工程部协调客房的维护，并跟进坏房和锁定房。
12、Co-ordinate special projects (e.g. site inspection rooms,deep cleaning, inventories, etc.)
协调特别项目(如客房参观、大清洁、盘点等)。
13、Manage all special requests made by guests.
处理客人所有的特殊要求。
14、Ensure consistency within the department.
确保部门内工作的一致性。
15、Ensures to have complete knowledge of room types, layoutsand facilities.
确保对房型、布局和设施有全面的知识。
16、Manages storage areas.
管理仓库。
17、Maintains adequate stock levels.
保存充足的用品存货。
18、Completes stock takes as required.
按要求完成库存盘点工作。
19、Conducts shift briefings to ensure hotel activities andoperational requirements are known.
主持班次例会，确保了解酒店的活动和运营需求。
20、Conduct training and ensure the performance of the staff.
主持培训工作，确保员工的工作表现。
21、Appraise the performance of staff and take correctivemeasures if necessary.
对员工的工作表现做出评估，如必要采取纠正措施。
22、Supervises and monitors the performance of outsidecontractors if required.
如需要，指导并监督外包工的工作表现。