Reservation Agent 预定员

Main responsibilities主要职责
1.Record and process reservations made by phone/fax/email.
记录并处理所有电话，传真和邮件的预定。
2.Sell the Pullman products and services using up-selling and suggestive selling techniques.
运用合理的销售技巧销售铂尔曼酒店产品。
3.Updating reservations in the PMS received via the interface.
通过接口更新前台预定系统。
4.Understand and be able to answer all questions about rates, room categories and seasonality.
明白并有能力的回答所有关于价格，房间，房型和季节性问题。
5.Pro-actively try to cross-sell (F&B, Spa, etc.) and up-sell room types.
积极主动尝试交叉销售（餐饮，娱乐等）和客房升级销售的房间类型。
6.Be able to clearly communicate information to guests or colleagues.
能清晰地表达对同事或客人所要的信息。
7. Manage “no show” reservations by investigation and recording of same.
调查并记录所有应到未到预订。