GSM&CC宾客服务经理兼礼宾司

To ensure that assistance isbeing provided at all times to all customers and guests and their stays at hotelare comfortable and memorable.
确保向所有入住酒店的客人提供优质服务，给所有的客人留下美好的印象。
1、Controls and directs theentire section within the frameworkas defined in the organization chart.
直接负责礼宾部的工作。
2、The Guest Service Manageris responsible and accountable, under the direction of the Front OfficeManager, for the efficient overall day-to-day operations of hotel whilst onduty. They are to maintain the highest standardof guest service and satisfaction. The Guest Service manager responsible forengendering team spirit and motivation in all staff, they must also be fair andjust in any staff disciplinary action required. The Guest Service Manager is also expected to be a "hands-on"Manager. By this, we expect that they be prepared to lend "hands-on"assistance if a hotel area/department becomes very busy. It must be emphasized that this "hands-on"assistance must be approached with the "hotel as a whole" in mind,and must not be detrimental to the efficient operations of other areas.
在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。要保持最高的服务水准和赢得客人最大的满意。宾客服务经理对增强员工的团队意识和工作积极性负有责任。并要公正地对待任何一名员工的违纪行为。宾客服务经理要成为管理层的助手。当酒店生意繁忙时，宾客服务经理要进行协助工作。需要强调的是宾客服务经理必须有酒店的整体意识，不能妨碍其它部门的有效运转。
3、Assist the front officemanager in all areas to ensure a correct and smoothly-operating department. Actas point of contact to arrange and organize guest stay. Act as role model forfellow associates and assure service quality meet brand standard. Createwelcome hospitality and professional atmosphere in your area to ensure totalguest satisfaction.
帮助前厅经理顺利营运所有部门，负责安排和组织客人入住期间所有事宜，作为行为榜样为其他同事确保我们的服务达到品牌标准。在你的工作范围之内创造一个宾至如归及专业热情的气氛保证所有宾客的满意。
4、Ensures that recognitionprograms for both guest and associates are in place and working. Responsiblefor all repeat guest special requests, lead front desk team to follow throughand ensure guest has an enjoyable stay.
保证客人及员工的认可计划，负责所有回头客的特殊要求，带领前台成员确保客人有一个令人愉快的入住体验。
5、Interact with guest atall opportunities, play a customer contact role.
在任何机会下与客人互动，扮演一个与客人接触的角色。