前台领班 Front Desk Team Leader

•Agree and implement actions to improve the quality of customer service.
同意并实施以行动去提高对客服务的质量。
•When necessary, timely and effectively handle guests' complaints, inform the front desk supervisor and guest service manager to continue to follow up and return visitors to ensure that guests are satisfied with the solution (service remedy).
必要时及时有效的处理客人的投诉，知会前台主管、宾客服务经理继续跟进并回访客人，确保客人对解决方法满意（服务补救）。•Establish good communication with the housekeeping team to ensure that the room is cleaned in place.
和客房部团队建立良好的沟通，确保房间清洁到位。
•Records keep a record of guests in order to better provide quality service to guests staying again.
记录保持客人历史记录，以便更好地给再次入住的客人提供优质的服务。
•Attend and attend regular antechamber and related meetings.
出席和参加定期的前厅部及相关的会议。
•Communicate with your team about your goals.
与团队针对目标进行沟通。
•Get the latest information about the surrounding areas of the city, places of interest, scenic spots, etc., for the convenience of customers.
了解城市周边地区的最新信息，名胜，风景地等，为顾客提供方便。
•Ensure that all guest requests and questions are responded to and handled promptly and efficiently according to the standard requirements of the Hilton brand.
根据希尔顿品牌的标准要求，确保所有的客人要求和问题都迅速和有效地响应和处理。