前台主管 Front Desk Supervisor

•Supervise and manage the reception work at the front desk during the on-duty period to ensure the provision of high-quality and efficient services.
督促管理当值期间前台接待工作，确保提供优质高效的服务。
•Communicate effectively with employees, provide clear instructions, pay attention to their performance and give incentives.
与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。
•In accordance with the rules and regulations of the hotel, to maintain quality and efficient service to solve all guests and staff encountered difficulties and problems.
在遵循酒店规章制度，维持优质高效服务的基础上设法解决所有宾客及员工遇到的困难和问题。
•Manage the front desk and use keen judgment and determination to quickly resolve unexpected situations during the current period.
管理前台，用敏锐的判断力和决断力对当值期间的突发状况予以迅速解决。
•Friendly and sincere greetings, patient listening, communication and solution to all guests and staff difficulties and problems. Lead the team and be able to adjust working hours to the needs of the hotel.
友好诚挚的问候，耐心倾听，沟通并解决所有宾客与员工的困难和问题。在团队中起到表率作用，能应酒店需求调整工作时间。
•Ensure consistency of employee handbooks, Chinese labor laws, HR guidelines, and provide training when necessary.
确保员工手册，中国的劳动法，HR指南的一致性，必要的时候提供培训。
•Train high-potential employees in the department to promote the improvement of work standards and further career planning.
培训部门高潜能员工，促进工作水平的提高及进一步的职业规划。
•Committed to hotel work, providing creative advice for hotel development, providing high quality service to customers and the entire team.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
• Easy-to-understand training for new employees to meet the minimum standards of competence as soon as possible, understanding the company's expectations and requirements.
简单易懂的培训新员工，使其尽快达到胜任工作的最低标准,了解公司的期许与要求。
•Take necessary action to deal with customer dissatisfaction in a timely and effective manner, and inform the Duty Manager or Guest Relations Manager when appropriate. Return visitors to ensure that guests are satisfied with the solution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。