楼层经理 Floor Manager

•Work closely with the reception to ensure the correct room at any time.
与前台接待密切合作确保任何时间内正确的房态。
•Maintain good coordination with other departments.
同其他部门保持良好协调工作。
•Ensure that all work on the guest room floor follows butler department operating procedures.
确保客房楼层的所有工作遵循管家部操作程序。
•Ensure high quality cleaning and maintenance standards for guest room floor areas.
确保客房楼层区域的高质量清洁和维护标准。
•Provide high-quality customer service.
提供高品质的对客服务。
•Check the room that pre-arrived at the VIP.
检查预抵VIP的房间。
•Personalized and value-added services for long-time and long-term guests.
为常住客人和长住客人提供个性化和超值服务。
•Ensure that guest needs are met with reasonable requirements.
确保客人需求与合理的要求被满足。
•By aggregating guest opinions, look for opportunities to
•continuously improve customer service and maintain.
通过汇总客人的意见，寻找机会不断提高对客服务并保持。
•Take appropriate action in a timely manner to resolve guests' complaints.
及时的采取合适的行动解决客人的抱怨。
•Ensure proper handling of guests' lost items and claims.
确保恰当地处理客人的失物与招领。
•Responsible for strictly controlling the use of room keys, especially the control of the universal card.
负责严格控制客房钥匙的使用，特别是万能卡的控制。
•Manage and control all guest room floor operations, support and supervise the work of floor supervisors and foremen and provide assistance when needed.
管理和控制所有客房楼层运营，支持和监督楼层主管和领班的工作并在需要时提供帮助。
•Managing and recording guest items in the room includes borrowed items and doing monthly inventory and related reports.
管理和记录客房的客人用品包括借用物品，并做好每月的盘点和相关报告。
•Properly manage the in-room minibar to ensure the safety of its food, beverages and maximize revenue.
合理管理客房迷你吧，保证其食品、饮品的安全，以及收益的最大化。