• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
• Take action to address these needs in order to exceed their expectations.
• Create a positive hotel image in every interaction with internal and external customers.
• Adhere to hotel brand standards.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
• Maintain current Hotel information to be able to provide information to guests.
• Implements Procedures which enhance the guest experience.
• Deals diplomatically and skillfully during guest interactions.
• Min 1-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain
• Attention to detail and strong interpersonal skills to deal with diverse talent