Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
Take action to address these needs in order to exceed their expectations.
Create a positive hotel image in every interaction with internal and external customers.
Adhere to hotel brand standards.
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
Maintain current Hotel information to be able to provide information to guests.
Implements Procedures which enhance the guest experience.
Deals diplomatically and skillfully during guest interactions.
Knowledge and Experience知识和经验
Good oral and written communication skills
Min 1-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain
Hotel Restaurant Management graduate
Experienced in all aspects of restaurants service
Must be well-presented and professionally groomed at all times
Excellent leader and trainer with solid motivational and teamwork skills
Attention to detail and strong interpersonal skills to deal with diverse talent