Concierge Captain 礼宾领班

Efficiency of guest service process. Accuracy in fulfilling of guest requests.
确保对客服务的效率性。确保满足客人需求的准确性
Provide for all guests with luggage storage. Ensuring the proper handling, storage, security procedures are followed.
协助客人的行李存放，确保遵守安全的处理、储存、安全的程序。
Opens and closes car doors for guests whenever the opportunity arises. Loads and unloads guest’s luggage for arriving and departing guests.
主动为上下车的客人开/关车门。为离店及抵达的客人装、卸行李。
To provide friendly and efficient check in & check out luggage service. Escort guest to room and introduce room within hotel guideline.
提供友善和高效的入住和退房行李服务。引领客人至房间并按照酒店的服务标准来介绍房间。
Honesty to all accounting procedure is adhered to throughout the department, including monitoring guest balance and city ledger accounts.
诚信的保证在部门工作中严格执行酒店所有财务制度。
Knowledgeable about all events and information of the immediate and surrounding area, provide an efficient and accurately information to guest when guest inquired.
熟知酒店周边区域所有各项活动和信息，并在客人询问时，高效和准确的回复客人。
Coordinates and reserve all transportation requirements for the guests or other operation departments whenever needed.
协调并预定客人或其他营运部门对交通工具的需求。
Implement with work safety and guests’ information data safety
保证执行工作安全和客人信息安全。
Knowledge and Experience知识和经验
Relevant experience in a similar position in a renown international hotel brand
在国际酒店内从事类似岗位的经验
Excellent oral and written skills in Mandarin and English
优秀的中英文听说读写能力
Familiar with LCAH processes or other loyalty programs
熟悉雅高乐雅会或其他忠诚会员计划
 Competencies 技能
Excellent interpersonal & communication skills
优秀的人际关系和沟通能力
Service oriented with an eye for details
以服务为导向的敏锐洞察力
Good presentation, influencing skills
优秀的表达、影响能力
Adaptable and flexible and able to embrace and respond to change effectively
适应性强，灵活并能有效地接受和应对变化