Concierge Supervisor礼宾主管

The Concierge Supervisor is majorly responsible for ensuring to provide a timely and seamless service to all guests on daily operation. Furthermore the Concierge supervisor is also accountable to enhance the guest satisfaction service experience, and throughout up-sell to increasing transportation revenue.
礼宾部主管主要负责与保持礼宾部团队在日常工作中为客人提供及时性和无缝对接的服务，并为客人提供主动且博学的服务来持续客人满意的服务体验，通过售卖来增加酒店车队的收入。
· Efficiency of guest service process. Accuracy in fulfilling of guest requests.
持续对客服务的效率性。保证满足客人需求的准确性
· Knowledgeable about all events and information of the immediate and surrounding area, while maintaining a library of relevant information.
熟知酒店周边区域所有各项活动和信息，并实时更新的信息资料库。
· Ensure the efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the hotel.
确保酒店内所有信件、传真和包裹都能被有效并及时的处理和交付。
· Coordinates all transportation requirements for the guests and other operation departments whenever needed.
协调客人和其他营运部门对交通工具的需求。
· Management of work safety and guest information data safety.
保证工作安全和客人信息安全。